Market Intelligence. Strategy. Brand Building.

Market Intelligence.

We’re an authoritative and collaborative voice – from community engagement to stakeholder and government, we help diversified interests find common ground.

Strategy.

We consult and collaborate to deliver creative strategies and implementation across tourism, leisure, destination, development and government.

Brand Building.

A tourism brains trust that distils the minds, moods and primal motivations of consumers to help position our clients for long term success.

Market Intelligence.

Strategy.

Brand Building.

Market Intelligence.

We’re an authoritative and collaborative voice – from community engagement to stakeholder and government, we help diversified interests find common ground.

Strategy.

We consult and collaborate to deliver creative strategies and implementation across tourism, leisure, destination, development and government.

Brand Building.

A tourism brains trust that distils the minds, moods and primal motivations of consumers to help position our clients for long term success.

Our Services

Market Intelligence

Strategy

Brand
Building

Market Intelligence

Market data analysis & key global demographic trends

Qualitative consumer ‘mind and mood’ behavioural research

Community engagement and key stakeholder consultation

Federal, state and local government advocacy and relationship building

Active participation in tourism sector advocacy

Engagement with clients’ employees and key customer groups

Keynote speaking & market trend briefings

Strategy

Creation and implementation of:

Long term Brand positioning strategy

Customer experience strategy (crucial in today’s Experience Economy)

Customer service strategy, including customer loyalty reward strategy

Community and Stakeholder engagement strategy

Employee culture and communication strategy

Competitive strategy

Issues Management & PR Strategy

Government relations strategy

Business disruption and transformation strategy

Brand
Building

All great brands enjoy enduringly personal, emotionally rich relationships with their customers.

Like all relationships, brands need to constantly evolve to keep their customer experience fresh, relevant and exciting in today’s intensely competitive global marketplace.

Tourism Think Tank has decades of experience in redefining, repositioning, relaunching and rebuilding brands that have lost their way.

We help get you back in the business of again winning your customers’ hearts, minds, and loyalty.